April 02, 2020
April marks the return of migrating songbirds and others to our home region of Vermont.
As everyone knows, the spring of 2020 is marked by a global pandemic. Our own Vermont-based operations are able to function normally, and we ship daily. We fill your orders and ship within 2 business days or less.
However there are significant shipping speed and delivery impacts on our orders, which are well beyond our control for your small packages. With increased volume of online sales, and decreased air traffic, among other problems, the speed of postal services delivery is slowed, both in the U.S. and abroad.
Thank you for your patience.
Specific country updates are below.
1- April 18. The U.S. Postal Service issued a notice that deliveries of small packages are averaging 3 to 4 days for delivery in the U.S., instead of 2 to 3 days, because of the abundance of packages in the mailstream during the pandemic.
Orders from Canadian customers are averaging 2 weeks until delivery, which is far slower than normal, again due to the pandemic.
2- DATE of April 27: We are temporarily NOT shipping to any EU countries OTHER THAN Germany.
We are NOT shipping to Switzerland and Scandinavian countries.
We ARE shipping to the UK and Germany.
Why? Because the US Postal Service, which normally ships small first class packages by AIR, is instead shipping BY BOAT to Switzerland, Austria, Denmark, The Netherlands, Switzerland, Poland, Spain and more. This is due to the reduced air travel.
3- BOAT DELIVERY. If you have ordered in the last month, your package to the above countries may be traveling BY BOAT, and it may take a TOTAL of 4 - 8 weeks to arrive to you. In your tracking information, you will see that we shipped to you, and the package was in Jamaica NY at the International Processing Center, and is now moving towards the destination. There will be no more tracking data until it is in your country and delivered.
Delivery by Boat was an emergency level decision at the US Postal Service, which was not foreseen, and which is unavoidable at this time. Please accept our apologies and please be patient with us.
4 - Check to see if there are stores with our products in your country or region. See our In Store list. Of course, many stores are closed temporarily.
5 - Are you an Amazon customer of ours? We fulfill the Amazon orders of Birdsbesafe products here in Vermont. The slow shipping times for US and Canadian packages will also apply to your Amazon orders. We are shipping your order in a timely way, but delivery may be delayed.
OLDER NOTES from mid-April
a. For some countries, in western Europe, we had "paused" shipping to for the last two weeks, due to disruptions or potential disruptions in mail service from the pandemic. We re-instated shipping to these countries (such as Germany, Austria, etc.) today. We will continue monitoring the situation, the best that we can. Thank you for understanding.
b. We are able to keep to our normal shipping schedule, and expect to do so throughout the spring. See our customer service page for general information.
c. PLEASE do not order our products from an entity pretending to be an authorized re-seller of our products on PAWTYGOdotCOM. They are not. They are in violation of copyright laws, among other things. Please support the small business, here, that works to make and sell the patented Birdsbesafe cat collar covers.
d. We have recently updated some shipping rates to match the actual cost of shipping small packages. Our packages can not travel at "letter rate". They use "package rate" which is several dollars, due to their thickness.
e. Beginning mid-April, we are no longer shipping to South Africa, Australia, and New Zealand.
The returning birds are singing from the trees, here, in Vermont, and we hope that you are able to spend some time seeking solace in nature and birdwatching where you are. We are happy to be able to keep your yards safe for birds this spring. Thank you for your support of our small company. - Peace to all, Birdsbesafe co.
August 05, 2020
As we continue to journey through this pandemic year, we send well wishes to all our cat-owning and bird-protecting friends, here and abroad. Here's the latest information from Birdsbesafe headquarters in Vermont.
Earlier in the pandemic, our US First Class Packages were slowed by traveling by ship rather than airplane, but this situation seems to have been resolved. (Thank you to our patient customers who waited on deliveries!) See country details in full blog post, please.
July 12, 2020
More inventory will arrive for our website listings on July 21. We apologize for the occasionally low inventory levels this season, but the pandemic has slowed the supply chain.
The good news is that we always have Birdsbesafe collar covers available for you! Thank you for your patience if you are waiting on a specific color or pattern.
July 02, 2020
Birdsbesafe company wishes you all a safe holiday weekend, in the U.S.
We continue to operate normally, in general, during the Covid-19 Pandemic. We are grateful that we can serve our ecommerce customers continuously, and we are so appreciative that our production partners who sew for us are able to keep safely doing so. Here are few specific updates about shipping times, etc.
