SHIPPING: We ship Monday–Friday, except holidays. We ship within 2 business days, usually within 1 day. Our packages are shipped with First Class via U.S. Postal Service, and we will send you tracking information via email.
INTERNATIONAL SHIPPING: Do you live outside the United States? Select your country, when prompted. Shipping fees vary, but reflect our shipping cost with US Postal Service. Additional charges for customs or VAT fees may be added when the parcel is in your country; these fees are your responsibility. The proper customs information is on the outside of our packages. Sometimes, processing in customs offices may take a week or more, and you may receive notice that you need to pick up your package at your post office.
INTERNATIONAL ORDER SIZE LIMITS: The following countries have a $100 USD limit: Canada, Australia, New Zealand, EU (except Germany), Ireland and the United Kingdom. These limits help our packages get smoothly through customs, without large fees on delivery and in general, are meant to help customer satisfaction. In Germany, due to customs and delivery problems with packages, we have a temporary limit on your purchase total of $30, while we look for remedies. We apologize for these circumstances beyond our control.
NOTE for INTERNATIONAL BUYERS: You can check our "In Stores" page for non-U.S. stores or entities that sell our products. You can shop locally in online stores in the UK, Switzerland and France, as well as Australia. See our In Stores page.
ORDER FULFILLMENT ERRORS: Please contact us right away if there is an error. We are very careful, but we are human. We will help you resolve the situation.
PAYMENTS to OUR WEBSITE'S ONLINE STORE: Please make your purchases with a major credit card directly or by using Paypal. We will see your order details, but we never your sensitive financial information. (We use the Shopify platform, and its trusted payment gateway "Stripe".)
AMAZON ORDERS: You can use Amazon's usual methods to reach us for customer service inquiries. Alternatively, you can reach out to us with the contact form on this website and we will help you directly. We are the only seller of our products on Amazon, and we fulfill our orders ourselves. We follow Amazon policies when acting as a seller on Amazon
CONTACT US: To reach us, please use the online contact form. We do our best to reply promptly. For non-urgent questions, there may be a wait, as our staff size is small. Do check our FAQ page to see if we have answered your question there, if it is a general one.
PHONE: We're sorry, but at this time we do not have customer service available by phone to our website's retail customers.
SMALL BUSINESS ADVANTAGE: We're a small business. Our customer care is personalized and flexible. We treat you like we would treat a friend!