SHIPPING: We ship Monday–Friday, except holidays. We ship within 2 business days, often within 1 day. We'll email you with a tracking number from U.S. Postal Service. Our packages are shipped with First Class U.S. mail service.
Not in the United States? Select your country, when prompted. Shipping fees vary.
PAYMENTS: Use a major credit card directly or use Paypal. We see your order details, but we never your sensitive financial information. (We use the Shopify platform.)
ORDER FULFILLMENT ERRORS: Please contact us right away if there is an error. We are very careful, but we are human. We will promptly make a refund or ship you what is missing, or help you resolve the situation.
AMAZON ORDERS: You can use Amazon's usual methods to reach us for customer service inquiries. Alternatively, you can reach out to us with the contact form on this website and we will help you directly. We are the only seller of our products on Amazon, and we fulfill our orders ourselves. We follow Amazon policies when acting as a seller on Amazon.
INTERNATIONAL ORDERS: When we ship to your local country from the U.S., you may be charged VAT, Customs or other fees or surcharges as the package goes through your customs process. We can not pay these fees in advance, and it is your responsibility to pay them. You may want to contact your local post office to help you know what fees to expect. OTHER OPTIONS: You can check our "In Stores" page of our website to see if we have a local option for your purchase. We are adding more countries all the time.
CONTACT US: To reach us, please use the online contact form. We do our best to reply promptly, although for non-urgent questions, there may be a wait. Do check our FAQ page to see if we have answered your question there, if it is a general one.
PHONE: We're sorry, but at this time we do not have customer service available, for our online sales, by phone.
SMALL BUSINESS ADVANTAGE: We're a small business, but that just means our customer care is personalized and flexible. We treat you how we would like to be treated. See FAQ for more information on our products' details.