SHIPPING: We ship Monday–Friday, except holidays. We ship within 2 business days, often within 1 day. We'll email you with a tracking number from U.S. Postal Service. Our packages are shipped with First Class U.S. mail service, using the package rate due to size.
INTERNATIONAL SHIPPING: Do you live outside the United States? Select your country, when prompted. Shipping fees vary, but reflect our cost.
INTERNATIONAL ORDER SIZE LIMITS: The following countries have a $100 USD limit: Canada, Australia, New Zealand, Ireland and the United Kingdom. Other EU countries have a $50 (USD) limit. These limits facilitate all of our packages going smoothly through customs, without large fees on delivery.
Additional International Fees: If applicable, you may be responsible for extra charges (customs, VAT fees, tarriffs or other fees) upon receipt of your package after it enters your country. Note: The length of time your well-labeled package will spend in customs processing in your country is not predictable. Please follow your package's tracking information.
NOTE for INTERNATIONAL BUYERS: You can check our "In Stores" page of our website to see if we have a local option for your purchase. We are adding more countries all the time.
ORDER FULFILLMENT ERRORS: Please contact us right away if there is an error. We are very careful, but we are human. We will help you resolve the situation.
PAYMENTS to OUR WEBSITE'S ONLINE STORE: Please make your purchases with a major credit card directly or by using Paypal. We will see your order details, but we never your sensitive financial information. (We use the Shopify platform, and its trusted payment gateway "Stripe".)
AMAZON ORDERS: You can use Amazon's usual methods to reach us for customer service inquiries. Alternatively, you can reach out to us with the contact form on this website and we will help you directly. We are the only seller of our products on Amazon, and we fulfill our orders ourselves. We follow Amazon policies when acting as a seller on Amazon.
CONTACT US: To reach us, please use the online contact form. We do our best to reply promptly. For non-urgent questions, there may be a wait, as our staff size is small. Do check our FAQ page to see if we have answered your question there, if it is a general one.
PHONE: We're sorry, but at this time we do not have customer service available by phone to our website's retail customers.
SMALL BUSINESS ADVANTAGE: We're a small business. Our customer care is personalized and flexible. We treat you like we would treat a friend!