Pawsitively Purrfect Promise: Our 100% Satisfaction Guarantee!
RETURNS POLICY
BirdsBeSafe, we're not just all about vibrant colors and feathery fun; we're also serious about customer satisfaction and bird safety! That's why we're excited to introduce our 'Pawsitively Purrfect Promise' — our 100% Satisfaction Guarantee!
We're confident that you and your feline friend will love our BirdsBeSafe collar covers as much as the birds do. But if for any reason you're not entirely smitten, or if your cat decides they're more into minimalist fashion, don't worry. We've got your back!
You have a full 30 days from the date of purchase to return your item. No feathers ruffled, no hard feelings. All we ask is that the item be unused and in its original condition and packaging. Return shipping costs are the responsibility of the customer. Once we receive your return, we'll process a full refund. It's as simple as a cat's whisker!
Please note that we are not responsible for lost packages, but we can assist you in filing a claim if one is necessary.
Remember, at BirdsBeSafe, you're not just a customer, but a crucial part of our mission to protect birds and keep cats happy. So, whether you're 100% satisfied or need to make a return, we appreciate your effort in making our world a safer place for all.
CANCELLATION POLICY
Need to cancel your order?
If you’ve just placed an order and need to make a change, you can now submit a cancellation request within 15 minutes of placing your order, as long as the order hasn’t been fulfilled yet.
To request a cancellation, simply:
- Go to “View your order” from your order confirmation email, or log in to your customer account and go to Orders.
- Click “Cancel items.”
- Review your cancellation request.
- Click “Send request.”
Please note that submitting a cancellation request does not guarantee that your order will be canceled. All cancellation requests are reviewed by our team, and we’ll approve or deny the request based on the order’s status.
If your order has already been fulfilled or the 15-minute cancellation window has passed, please contact us as soon as possible, and we’ll do our best to assist you.
If your order has already shipped, we won’t be able to cancel it. If you still don’t want the item after receiving it, please reach out to us, and we’ll provide you with a return label. Please note that you will be responsible for the return shipping fee.
Warm Regards,
~ The BirdsBeSafe Team
